Question 1

What are your jewelry pieces made of ?

Accepted Answer

All of our jewelry is made from genuine 925 sterling silver and plated with rhodium, gold, or rose gold for added shine and tarnish resistance. Starting from 2024, our new designs are also coated with E-coat, which helps prolong the color's durability and keeps the jewelry looking new for longer.

Question 2

What types of synthetic stones do you offer?💎

Accepted Answer

• Sparkle Cubic Zirconia (CZ) 4A Grade.
 • Moissanite GRA. 
 • Excellent micro setting.
 • Export quality.
 • Plating 
		-Rhodium plated plus anti tarnish.
		-Rose Gold plated / 18K E-Coat (Product produce since 2024)
		-18K Gold plated / 18K E-Coat (Product produce since 2024)
		-5N Yellow Gold plated / E-Coat
 • Nikle Free.

Question 3

What is the minimum order quantity?🛒

Accepted Answer

We offer wholesale prices for all items. The minimum opening order is 10,000 THB. For each design, the minimum quantity is 5 pieces (for ready stock items), and you can mix colors or sizes within the same design.

Question 4

Does the jewelry tarnish?✨💍

Accepted Answer

Our products are made from genuine 925 sterling silver, so slight tarnishing over time is normal. You can clean them with dish soap, silver cleaner, or a silver polishing cloth to restore its shine.

Question 5

Do you offer custom production ?

Accepted Answer

We don’t produce based on customer designs. We only offer production based on our own designs.

Question 6

Production lead time ?

Accepted Answer

The production time is approximately 30–45 days.

Question 7

Do you offer retail sales ?

Accepted Answer

We do not offer retail sales online. Retail purchases are only available at our store.

Question 8

Can the products be exchanged or returned after purchase?

Accepted Answer

We apologize, but items that have been sold and used cannot be returned under any circumstances.

except for defective items caused by our error.

Items eligible for exchange must be reported within 7 days of receipt.
The product must be in its original condition unopened and unused.

Question 9

Is there any discount available for purchases?💵

Accepted Answer

Special Offer Promotion 
Purchase 30,000   Bath     5 Piece per design    Discount up to    3%
Purchase 30,000   Bath   10 Piece per design    Discount up to    5%
Purchase 100,000 Bath   10 Piece per design    Discount up to  10%
Purchase 300,000 Baht   10 Piece per design  Discount up to  15%
   *This promotion does not apply to items that are already discounted

Question 10

PAYMENT💵

Accepted Answer

Buy wholesale with confidence. Pay in USD, AUD, GBP
We accept the following payment methods 
      *  (For in-store purchases)
 • Cash
 • Credit card / Debit card (fee 2.5%)
 • Amex (fee 3.75 %)
 • Apple pay
 • Alipay
 • QR Credit

*  (For online purchases)
 • Bank transfer ( Swift code : KASITHBK )
 • WISE

Question 11

What are your opening days and hours?⏰

Accepted Answer

Open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturday from 9:00 AM to 4:30 PM. (Closed on Sundays and public holidays)

Question 12

List of countries where businesses must use export agents as they cannot export on their own.

Accepted Answer

1. Brazil
2. India
3. Egypt
4. Turkiye
5. Argentina
6. Russia
7. Philippines
8. Malaysia
9. Nepal
    10. Indonesia

Question 13

EXPORT TO MEXICO

Accepted Answer

We can ship to Mexico, however, we recommend checking with the recipient to ensure that the shipment can be cleared upon arrival, as customs regulations in Mexico are quite strict. if the recipient is a company with taxpayer identification number or an importer license, the clearance process will be much easier and more convenient.

FAQ

For more information, please feel free to message us!

Mon-Fri : 9:00 AM – 17:30 PM
Saturday : 9:00 AM – 16:30 PM
Sunday : CLOSED

About OLYB JEWELRY

FAQ

For more information, please feel free to message us!

Mon-Fri : 9:00 AM – 17:30 PM Saturday : 9:00 AM – 16:30 PM Sunday : CLOSED

About OLYB JEWELRY

Mon-Fri : 9:00 AM – 17:30 PM
Saturday : 9:00 AM – 16:30 PM
Sunday : CLOSED